CHM Therapy Services

Therapy for your whole Family

How long does therapy last?

Therapy can be short term or long term depending on the need and purpose. Help in facing and working through immediate issues such as divorce, anxiety, children’s issues, a health crisis or a relationship breakdown may need to be only relatively short term. While other issues such as depression, anxiety, chronic stress, lack of meaning in life, difficulty in handling anger, unhealthy patterns of relationships at work or in one’s personal life may need to be worked with for a longer time. The duration of treatment is different for each person and can be difficult to estimate; CHM Therapy will address any concerns that you have about this. 


We encourage you to expect at least 4-6 session but each case is different and we will evaluate your progress as we go to ensure that sessions are beneficial to you. If you are not feeling satisfied with your treatment for any reason, you are asked to discuss this directly with Candice. CHM Therapy will work with you to uncover what might be preventing progress, will modify goals with you if appropriate, and will make a referral for you to (an)other professional(s) if necessary, and/ or at your request. Sometimes people find that they have a temporary increase in their level of distress when beginning psychotherapy, because the process of working on personal issues can be difficult; please be aware of this.

Do I have to explore my past and “tell you about my childhood”?

As a therapist, Candice tends to work from a solution focused and cognitive behavioral approach, focusing on current issues and stressors. Past issues may need to be explored, because these old experiences may go back as far as earliest childhood and ones first attachments. They may have a deep impact on us and influence how we handle our current life and they can set the pattern for how we feel about ourselves and how we relate to others. But, ultimately, she doesn’t believe in dwelling on the past because it is for our present and future selves that we come to therapy.

What is the difference between a regulated and a non-regulated Mental Health Professional?

Currently in Ontario, there are limited Mental Health Professions that are regulated. Psychotherapy is one such profession. On May 11, 2009 the Ontario government introduced Bill 179 in the provincial parliament. The new legislation, entitled the Regulated Health Professions Statute Law Amendment Act, 2009, proposes several changes affecting a number of professional groups and will also have an impact on the regulation of the practice of psychotherapy. Once the new college became active in April 2015, the profession of psychotherapy is now regulated. At this stage, many highly skilled Mental Health Professionals are not eligible for regulation but are still able to provide effective and professional services and regulate themselves through self-regulatory bodies that define ethical practice and standards for practice such as the Ontario Association of Counsellors, Consultants, Psychometrists and Psychotherapists. As a non-regulated Mental Health Professional, clinicians make every attempt to provide services in a professional, ethical and respectful manner. The services provided to you are held to the prescribed standards outlined by the Ontario Association of Counsellors, Consultants, Psychometrists and Psychotherapists.


The College of Registered PSYCHOTHERAPISTS of Ontario (CRPO) is the governing body for the registered psychotherapists in Ontario. The CRPO was established by the Psychotherapy Act in 2007, which came into force on April 1, 2015. The college is represented by its council. Some professions are regulated in Canada to protect public health and safety. That means that you must be registered with a provincial governing body to work in this profession. This legislative framework establishes health regulatory colleges, which regulate the professions in the public interest. Health regulatory colleges are responsible for ensuring that regulated health professionals provide health services in a safe, professional and ethical manner. This includes, among other things, setting standards of practice for the profession and investigating complaints about members of the profession and, where appropriate, disciplining them.

What can I expect during therapy sessions?

During the treatment stage of therapy, you can expect that we will explore current situations that you find yourself in and how you cope with them. You will learn new techniques to deal with these situations. Your job will be to be as honest with yourself as you can be and to take the discussions we have in session into your daily life. Therapeutic change is very hard to do. It is not easy to change how we react naturally, so expect that some of the discussions and exercises will not be comfortable or easy to implement. It will take time and it is vital that we focus on the positive changes that you can make.


Sessions with children and adults may include activities and even games to ease the process and help you to connect with yourself in a new way.


Family and couple sessions will often focus on relational issues, such as expectations, communication and conflict management. The focus is not on how others in your family can change but rather how you can try different things to make positive changes in your relationships.

Is therapy covered by OHIP or other health insurance services. 

At CHM Therapy Services our fees range from therapist to therapist, depending on years experience and education. .

Our fees are not covered by OHIP, however some extended health insurance plans provide reimbursement for Candice Hamilton-Miller or Adrienne Pringle, Services are billed under Registered Psychotherapy. Interns work under Candice's Supervision and may be covered in that way under your benefits plan when working under the supervision (supervision meaning the registered psychotherapist oversees the work by reviewing of notes and meeting with the therapist and/or client on a regular basis) of the psychotherapist, a receipt will be provided that can be submitted to insurance companies for reimbursement. 


With regards to payment, you would need to check with your insurance if they will cover our services. Therapy is provided by a registered psychotherapist with the College of psychotherapists of Ontario (CRPO) as a Registered Psychotherpist (RP), some insurance companies will cover our services under psychological services/psychotherapy/general counselling.  You would pay directly after the session and will be provided with a receipt to submit to your insurance for any reimbursement. Please note that NOT all plans will cover the services and it is your responsibility to check if you have coverage. You are responsible for all service charges. Please check with your Benefits provider to see if your plan covers psychotherapy services and if you require a referral from your family doctor. 


How is my privacy protected at CHM Therapy Services?

Your privacy is respected and protected under Ontario’s Personal Health Information Protection Act (PHIPA) and federally under the Personal Information Protection and Electronic Documents Act (PIPEDA). This means that formal written or verbal consent must be obtained by clients (or their legal guardians) before any information can be disclosed. We will share detailed information about your rights to confidentiality with you at your first visit to the office, but there are a few things to be aware of:

  • By law, we must report cases of child abuse to the Children’s Aid Society
  • If you inform your therapist that you have been sexually abused by a regulated health professional, we are required to report the name of that professional to their regulatory body. Your name will not be reported without your expressed consent.
  • At CHM Therapy Services, it is our practice to breach our confidentiality if we believe that your child/adolescent is at risk of harming themselves or someone else.
  • When we work individually with children and adolescents we will attempt to keep parents informed of their child’s/adolescent’s progress and attempt to keep parents involved in the therapeutic process. However, in the case of older adolescents, they are afforded the right to privacy.

For information on PHIPA, you can download a guide to the personal health information protection act, at http://www.ipc.on.ca/images/resources/hguide-e.pdf

you can also download our service booklet here: CHM INFO PACK